SVP Customer Experience & Marketing

Carlos joined Vantage Agora as the Senior Vice President for Corporate and Government Affairs in 2015. His current role is the SVP of Customer Experience and Marketing. His roles include leading the Customer Experience team and Product and Sales in enhancing the customer experience to increase customer retention, increase market share and increase share of wallet for each client. Carlos has a long career leading teams in product development, corporate procurement, corporate strategy and brand management at top tier organizations like Travelers Insurance, U.S. Bank, National City, and the U.S. Department of Commerce. Carlos’ multidisciplinary skills benefit VA clients by aligning the appropriate products and services to best achieve their strategic goals. Born and raised in Chicago, IL, Carlos received his bachelor of arts degree in Political Science from St. John’s University in Collegeville, MN. After college, Carlos worked at IBM before completing his Master of Arts degree in International Affairs at Ohio University in Athens, OH. Carlos currently lives in the Greater Cleveland Area with his wife and two daughters.